purelycart Order & Shipping Policy

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Thank you for choosing purelycart. We are committed to getting your grocery and kitchen essentials to you safely and on time. The following policy explains exactly how we handle orders, shipping, and delivery so you know what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We process and dispatch these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders placed before 2:00 PM EST on a business day are typically processed the same day. Orders placed after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable items are packed with specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Automatically applied to standard orders over USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	USD 29.99	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has been dispatched from our facility. Slight delays may occur during peak holiday periods or due to severe weather conditions.

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International Shipping

purelycart currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These charges are set by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

Once your order has been shipped, you will receive an automated shipping confirmation email with a direct tracking link and courier details.

If you do not see tracking updates or have not received your tracking number within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after your order is placed.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at support@purelycart.shop.
• We will make every effort to accommodate your request, but we cannot change a shipping address once an order has been handed over to the shipping carrier.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If your tracking shows delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: purelycart
• Customer Support Email: support@purelycart.shop
• Customer Support Phone: 12533534332
• Physical Business Address: 419 173RD ST S, Spanaway, WA 98387, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST